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We have a procedure you can follow to return your product.
We have a procedure you can follow to return your product.

Question:
How do I return a product within the 60-day money back guarantee?


Answer:
This software has been installed and is used on computers around the globe without problems. These types of problems are always specific to the individual computer which the program is installed upon and the software which is also running on the system. We are confident that given the proper information we can eventually assist you in troubleshooting and resolving the problem on your particular computer. However, if you wish to return the software, we do have a money back guarantee.

The procedure for returning a Palo Alto Software product within the first 60 days is as follows:

  • Fax a copy of your receipt to sales at (541)683-6250.
  • Include your first and last name, serial ## and contact phone number with your request to return within the 60 days.
  • We will contact you as soon as possible with an RMA ##.
  • You need an RMA before before sending it to the address below.
  • If you downloaded the software, you'll need to request a Letter of Intellectual Property Destruction from 800-229-7526, fill it out, and either return it to the address below or fax to (541)683-6250.
Palo Alto Software
144 East 14th Ave. Ste. 8
Eugene, OR. 97401