Web Strategy Pro Support FAQ

•  The ##VALUE! is caused by improper inputs in cells
New! Palo Alto Software, Inc now offers a ##VALUE! error diagnosis service for a fee, as a convenience to our customers...
•  Avoid problems when downloading
After I click the Download File button, nothing happens, I get a page cannot be displayed error, or the file only partially downloads..
•  How do I locate my serial number?
Your serial number is recorded in your existing program...
•  Installing a Palo Alto Software Program
To install a Palo Alto Software program, close all programs and insert your Palo Alto Software CD ROM, or download and execute the installer file from our website...
•  Share Data Between Palo Alto Software Programs
To share data between plans created in Business Plan Pro 4...
•  Update to Ensure that You have the Newest Release
Software updates are released to add features and resolve problems in software...
•  ############ in Tables Means Increase Column Width
Table data are displayed as pound signs (############) when the number in a cell is wider than the cell's column width...
•  We have a procedure you can follow to return your product.
We have a procedure you can follow to return your product.
•  Change the starting date and all the dates change
Changing the one date which the tables are based around will automatically update the dates in all of the tables.
•  Download Options
The downloadable installers for Palo Alto Software programs are available from the Software Pickup page...