Quick Support - Updates

To update your program, follow these steps:

Attention: AOL users, you must be connected to the Internet and have your browser open. Just opening AOL without opening a browser will not work.

  1. Connect to the Internet
  2. Open your program
  3. Open a Plan
  4. Click on the "Help" option on the top menu bar
  5. Click on "Update Product Now"
  6. Your program will check for updates and download

If you do not have an internet connection, you can request a disk update by emailing technical support.

Update to Ensure that You have the Newest Release

Question:

Please update your software. Updates are free to all registered users, and are released to add new features and resolve problems in software. You can check for and download the most current update by opening Business Plan Pro and selecting the Tools menu, and "Update Product."

Answer:

Software updates are released to add features and resolve problems in software. It is always a good idea to make sure that you are using the very newest release of a program. In Palo Alto Software programs, updates have been made easy. They include an automatic update feature for users who have access to the Internet. You can check for and download the most current update from the Tools menu, and Update Product.

If you experience any complications when attempting to update your software, we would be happy to assist you by sending out an updated CD-ROM or by providing an alternate download method. Simply email support at help@paloalto.com. You must include your serial number in your email.