• An error occurred while trying to download from the Web. Either the plan is no longer available or your Internet connection is not working properly.
• or either of the following error messages Run-time Error 35756 or 53...

I have tested my Internet connection and it appears to be functioning normally.

To resolve this error, you will need to establish an active connection to the Internet when using the Sample Plan Browser. The sample plans are stored at our Web site in order to conserve space on your computer's hard drive and are downloaded by the Sample Plan Browser when needed. If you use a Proxy server or if you receive this error even though your computer is connected to the Internet, the following instructions should assist in resolving this problem:

1. Open Internet Explorer and connect to any Web site outside of your Local Area Network (For example: http://www.paloalto.com).
2. Minimize Internet Explorer
3. Open Business Plan Pro.
4. Click on the Sample Plans button.

The Sample Plan Browser will now detect the settings used by Internet Explorer to access the Internet. This will allow the Sample Plan Browser to connect to the Internet in order to connect to our server and download the requested sample plan files.

If the Internet Explorer is configured to detect your Internet connection and you are still unable to access the Sample Plan files, the most likely cause of the problem is a firewall or some other type of Internet Security. If the firewall is preventing our application from accessing the Internet, it will be unable to detect and open sample plans. In this situation you would need to work with the firewall manufacturer to allow our program to access the Internet.

Alternatively, you could install the sample plan files onto the hard drive of your computer. If you installed the software from a CD-rom you can install the sample plans from a file located on the CD. This will allow the Sample Plan Browser to open the files without having to access the Internet. To install the sample plans from the CD, take the following steps:

1. Close any open programs on the system.
2. Insert the CD into the CD-rom drive and Exit the Installer screen when it automatically launches.
3. Double click on your My Computer icon.
4. Right click on the CD-rom and choose explore.
5. Right click on the BPP2003 folder and choose explore.
6. Double click on the Samples.exe file to launch the Sample Plan Installer.

BPP2003Samples.exe for Business Plan Pro 2003
MPP6Samples.exe for Marketing Plan Pro 6
7. Once the installation has completed, launch Business Plan Pro 2004 and choose to open the Sample Plan Browser. The browser will now open the sample plan files from the hard drive of your computer.