Users who have set their Internet Security Options as customised or High may have automatically disabled pasting from scripts. Our software utilizes scripting and Active X controls to handle copy and paste functions within the program. Whenever pasting from scripts is disabled, our software is no longer able to interact with the Windows Clipboard. However, you can reset this option to enable pasting from scripts fairly easily.

Take the following steps to check this setting on any computer (using Internet Explorer 6):

1. Click on Start, select Control Panel (or Start > Settings > Control Panel).
2. Double click on the Internet Options Icon.
3. Select the Security Tab.
4. In the Security Settings for this zone area, check to see if the settings are set to Default (Medium). If the settings are set to High or Custom, take the following steps:
1. Click the Custom Level button.
2. Scroll down the list to the Scripting section.
3. Locate the "Allow paste operations via script" option and check this setting. If this is set to Disable or Prompt, it will prevent our software from interacting with the Windows Clipboard.
4. Set to Enable if needed and click OK
5. Select the other Zones (Local Intranet and Trusted Sites) and repeat the process to ensure that this option is not interfering with our software. You should not change the settings for Restricted Sites.
6. Once the settings have been corrected, click Apply and OK.
7. Restart the computer and then check to see if the problem has been resolved.

Notice: In Internet Explorer 7, this option is called "Allow Programmatic Clipboard access". Internet Explorer 7 sets this option to Prompt by default. This causes an Internet Explorer dialog which asks the user if they would like to allow the activity every time the user tries to copy and paste. Changing this setting from Prompt to Enable will allow you to copy and paste without being prompted.