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How to make Palo Alto Software programs recognize Adobe Acrobat Reader
How to make Palo Alto Software programs recognize Adobe Acrobat Reader

Question:

When I launch my program after installing successfully, a message comes up stating that Adobe Acrobat Reader must be present and is not recognized on my system. However, I have Adobe Acrobat Reader installed. How can I make my Palo Alto Software recognize Adobe Acrobat Reader on my system?


Answer:
Please follow these instructions:
  1. First, un-install any version of Adobe Acrobat/Acrobat Reader currently installed on the system through the Add/Remove Programs icon in the Windows Control Panel.
  2. Restart your computer
  3. Download Adobe Acrobat Reader 5.1

  4. Download Adobe Acrobat 5.1
  5. Install the Adobe Acrobat Reader and then restart your system.
  6. Launch Adobe Acrobat Reader and accept any applicable license agreements

Our software should now recognize that Adobe Acrobat Reader 5.0 is installed and functioning on the computer. If the problem persists, take the following steps:

  1. Download the appropriate registry file for your computer

  2. Windows 95, 98, ME
    Acrobat Registry File
    Windows 2000, XP
    Acrobat Registry File
    Windows NT 4.0
    Acrobat Registry File
  3. When prompted, choose to save the file to the desktop of your computer
  4. After the download has completed, close any active programs* on the computer and then double click the file to merge the information into your system's registry files.
  5. Restart your computer, close any active programs* and then install Business Plan Pro

If the problem persists, please follow these instructions to correct an issue in your Windows Registry that is the source for the issue:

  1. Close all programs on your system.
  2. Choose Start, Run, and input this command:

  3. regsvr32 regobj.dll
  4. Windows will indicate that the process succeeded. Click OK.
  5. Finally, restart your computer and the problem will be resolved.