Marketing Plan Pro 9.0 Support FAQ

•  Installation: Best Practices
Installing your Palo Alto Software program shouldn't require any special steps as long as you have the administrative rights..
•  Changing font settings in Palo Alto Software programs
Yes, adjusting the font type or size which is used by the software for your text can be done with one setting.
•  Changing currency in Palo Alto Software programs
Adjusting the currency symbol used by the software for your tables and charts can be done with one setting.
•  Update to Ensure that You have the Newest Release
You can download and install the most current update by choosing Tools > Update Product...
•  The ##VALUE! is caused by improper inputs in cells
New! Palo Alto Software, Inc now offers a ##VALUE! error diagnosis service for a fee, as a convenience to our customers...
•  Program not Opening in Windows XP
Microsoft released an update for Windows XP that causes a serious problem with one of the third-party shared components that our software relies on.
•  Avoid problems when downloading
After I click the Download File button, nothing happens, I get a page cannot be displayed error, or the file only partially downloads..
•  How do I locate my serial number?
Your serial number is recorded in your existing program...
•  Installing a Palo Alto Software Program
To install a Palo Alto Software program, close all programs and insert your Palo Alto Software CD ROM, or download and execute the installer file from our website...
•  Unable to copy and paste in Palo Alto Software programs
Users who have set their Internet Security Options as customised or High may have automatically disabled pasting from scripts.
•  Installing Marketing Plan Pro 6.0
To install Marketing Plan Pro 6...
•  Cannot Personalize after Windows XP SP1 Update
Microsoft released an update for Windows XP that causes a serious problem with one of the third-party shared components that Business Plan Pro relies on...
•  How to make your Palo Alto Software recognize Adobe Reader 6.0 or 7.0
When installing, you are prompted that the software requires Adobe Acrobat Reader 4.0 or higher but you already have Adobe Reader 6.0 or 7.0 installed on the computer.
•  Business Plan Pro vs. Marketing Plan Pro or Both
You're right to assume that a business plan has to include a marketing plan, and Business Plan Pro does...
•  ###### in Tables Means Increase Column Width
Table data are displayed as pound signs (######) when the number in a cell is wider than the cell's column width...
•  We have a procedure you can follow to return your product.
We have a procedure you can follow to return your product.
•  Change the starting date and all the dates change
Changing the one date which the tables are based around will automatically update the dates in all of the tables.
•  Download Options
The downloadable installers for Palo Alto Software programs are available from the Software Pickup page...