Marketing Plan Pro 9.0 Support > Errors

•  Clear the most recently used files list to resolve this problem..
This problem is caused by a long file name and path being "stuck" in the file list. Clearing this list will resolve the problem.
•  Unable to open Sample Plan files using the Sample Plan Browser
To resolve this error, you will need to establish an active connection to the Internet when using the Sample Plan Browser...
•  Pre-process Error: ActiveX component can't create object
This resolution also applies to the following Run-time error messages: 429, 430, -2147221231, -2147024770, -2147417848....
•  Unable to open Sample Plans
Message: An error occurred while trying to download from the Web. Either the plan is no longer available or your Internet connection is not working properly.
•  Program not Opening in Windows XP
Microsoft released an update for Windows XP that causes a serious problem with one of the third-party shared components that our software relies on.
•  The ##VALUE! is caused by improper inputs in cells
New! Palo Alto Software, Inc now offers a ##VALUE! error diagnosis service for a fee, as a convenience to our customers...
•  All Palo Alto Software products include an updated, fully licensed, version of the Xceed Zip compression library.
All Palo Alto Software products come with an updated, fully licensed, version of the Xceed Zip compression library.
•  Run-time error '-2147417848 (80010108)'
Encountering this Run-time error when viewing a sample plan from within the Sample Plan Browser indicates a problem with the Adobe Acrobat Plugin...
•  Run-time Error 91 Solution
Download the following update to resolve a problem that the latest Microsoft Windows XP update (Service Pack 1) causes.
•  Pas6_app Error when using Sales Forecast Wizard
Match Sales and Cost of Sales items in the Sales Forecast table to resolve this problem in the Sales Forecast Wizard.
•  Resolve the 1935 error
Take the following steps to reinstall the MSXML updates to resolve the 1935 error when installing Palo Alto Software programs.
•  Run-time Error 91 Solution
Microsoft released an update for Windows XP that causes a serious problem with one of the third-party shared components that our software relies on...
•  Run-time Error 372 Failed to Load Control Workspace
The "Run-time Error 372: Failed to load control workspace" message indicates that some of the files installed, but failed...
•  PAS6_App Error while in Plan Wizard
This is the result of having out-dated Windows Scripting Components that Palo Alto Software, Inc...
•  Run Windows Update to resolve the Error 1931
You can use the Windows Update utility to download the latest updates for your operating system and resolve the Internal Error 1931.
•  Solution: DEMO32 Caused a General Protection Fault in module DIBENG.DLL
This error is the result of an incompatible video card driver...
•  Error 1606. Could not access network location .......
During installation, you receive the error:
    Error 1606. Could not access network location All users
•  Cannot Personalize after Windows XP SP1 Update
Microsoft released an update for Windows XP that causes a serious problem with one of the third-party shared components that Business Plan Pro relies on...
•  Installation Error: '1607: Unable to install InstallShield Scripting Runtime'...
During the installation of our software, you may encounter one of the following errors...
•  Sample Plan Browser Error: File does not begin with %PDF
This error indicates that the Sample Plan Browser is encountering difficulties downloading files through your network firewall...
•  How to make your Palo Alto Software recognize Adobe Reader 6.0 or 7.0
When installing, you are prompted that the software requires Adobe Acrobat Reader 4.0 or higher but you already have Adobe Reader 6.0 or 7.0 installed on the computer.