If you have a problem with the physical CD you should first check for any smudges or scratches on the back of the physical CD. If you find smudges, wipe the CD ROM very gently with a damp cloth.

CD technology is very reliable, and we are not pinching pennies; we pay to have our CDs duplicated at a major duplicator that also provides this service for Intel and HP. As a result, the likelihood of a manufacturing problem is small.

Please remember, we stand behind our products -- we are more than willing to ship you a replacement CD ROM*, and you can always download* directly from our Download Center.

To deal with the CD further, from the My Computer icon on your desktop if you right-click the CD icon you can use your Windows Explorer to browse the CD. See if files will drag from the CD to your hard disk. For Business Plan Pro 2004 users, one trick is to open the folder entitled BPP2004, and copy the "setup.exe" file onto your hard disk, and then install from there.

We will pay the shipping to get a bad CD back, so that our manufacturer can check it. Please call us at 1 (800) 229-7526 for a shipping account number.

If you had a similar message with a download, the download was problably not complete -- you will need to redownload the file. Let us know if it repeatedly cuts off at a certain point, as your ISP (internet service provider) may be limiting your single file download size.

Please, don't get frustrated, contact us and let us help you solve these problems. Our tollfree sales number is 1 (800) 229-7526, and our main number is 1 (541) 683-6162. Our customer service email is customerservice@paloalto.com.

Tim Berry