Product Support

I have tested my Internet connection and it appears to be functioning normally.

The Sample Plan Browser attempts to download the sample plan files from our servers on an "as needed" basis. To resolve these types of problems, you will need to establish an active connection to the Internet when using the Sample Plan Browser. The sample plans are stored at our Web site in order to conserve space on your computer's hard drive and are downloaded by the Sample Plan Browser when needed. If you use a Proxy server or if you receive this error even though your computer is connected to the Internet, the following instructions should assist in resolving this problem:

1. Open Internet Explorer and connect to any Web site outside of your Local Area Network (For example: http://www.paloalto.com).
2. Minimize Internet Explorer
3. Open your Palo Alto Software program.
4. Click on the Sample Plans button.

The Sample Plan Browser will now detect the settings used by Internet Explorer to access the Internet. This will allow the Sample Plan Browser to connect to the Internet in order to connect to our server and download the requested sample plan files.

Please note: The Sample Plan Browser within the Academic version of Business Plan Pro only has the ability to a limited amount of the sample plans which are available with the retail version of the software. If you require access to the full library of sample plans available for the software, you will need to contact our Sales & Customer Service team for information on obtaining the full version of the program.

If you installed the software from a CD-rom you can install the sample plans from a file located on the CD. This will allow the Sample Plan Browser to open the files without having to access the Internet. To install the sample plans from the CD, take the following steps:

1. Close any open programs on the system.
2. Insert the CD into the CD-rom drive and Exit the Installer screen when it automatically launches.
3. Double click on your My Computer icon.
4. Right click on the CD-rom and choose explore.
5. Right click on the BPP2007 folder and choose explore.
6. Double click on the BPPENU2007Samples.exe file to launch the Sample Plan Installer.

Once the installation has completed, launch Business Plan Pro and choose to open the Sample Plan Browser. The browser will now open the sample plan files from the hard drive of your computer.

Another alternative exists for users of the latest version of our software. All of the Sample Plans which are available for the latest versions of our software are available via a single download from our Web site. Take the following steps to download and install all of the Sample Plans onto your computer's hard drive:

1. Click the appropriate link below to initiate the download of the Sample Plan Installation file:



Business Plan Pro Sample Plans:

Version:	US	UK	Canadian
2007	v2007 Samples
2006	v2006 Samples
2005	US Samples	Unavailable	Unavailable

Marketing Plan Pro Sample Plan Installers:

Version:	US
v 9.0	MPP v 9.0 Samples
v 6.0	MPP v 6.0 Samples

2. When prompted, choose to save the file to disk and direct the file to the desktop of your computer.
3. Once the download is completed, close all programs and then double click the file to install the sample plans.
4. Once the plans are installed, return to the Sample Plan Browser and open the sample plan you would like to modify.

If you are on a dialup connection and are unable to download the file above, ultimately, our goal is customer satisfaction. We'll be happy to send out a CD at our expense (shipping & customs may apply outside the U.S.) Just contact our Sales Department to make arrangements for shipping the CD to your address. See the following page at our Web site for contact options and business hours:

Contact Sales or Customer Service