Note: This solution also applies to the following error messages:

• Program hangs on splash screen image for the software.
• Run-time Error '0' When launching the program or using the wizards within the software.
• Run-time Error '429': ActiveX component can't create object
• Run-time Error '430': Class does not support automation or does not support expected interface
• Run time Error '-2147221231(80040111)': Automation Error Class Factory Cannot Supply the Requested Class
• Run-time Error '2147024770 (8007007e)': Automation Error
• Run-time error '-2147417848 (80010108)': Automation Error object invoked has disconnected from its client (when launching wizards inside the software).
  Encountering this error when viewing sample plans is due to a different problem. See this Technical Support Article for more information.

The errors that you have encountered are caused by some Windows system files not being properly installed or updated. To resolve the issue, please follow the instructions below.

Download the update for the Visual Basic Run-time components:

1. Click the following link to download the vbrun60sp6.exe update.
   http://www.planpoint.com/vbrun60sp6.exe or from Microsoft.com
2. When prompted, choose to Save this file to the Desktop of your computer.
3. After downloading, click close and proceed to the next download.

Download the update for the Windows Scripting components:

1. Click the appropriate link to download the Windows Scripting 5.6 update:
   For Windows 98/ME
   http://www.planpoint.com/scr56en.exe or from Microsoft.com
   
   For Windows 2000/XP
   http://www.planpoint.com/scripten.exe or from Microsoft.com
2. When prompted, choose to Save this file to the Desktop of your computer.
3. After downloading, click close and then restart your computer to ensure that the files are not in use.

1. Double click on the vbrun60sp6.exe file to install the updates to the Visual Basic Run-time Components.
2. Once the update files have finished copying and the window disappears, double click on the file which you downloaded to install the Windows Scripting 5.6 updates (scr56en.exe or scripten.exe).
3. Once this update has been installed, restart the computer and then launch your Palo Alto Software program to verify that the problem has been resolved.

If the error still persists, install Internet Explorer 6 on your system, which will add some important files to Windows:

1. Visit the Internet Explorer web site.
2. Download and install Internet Explorer 6 Service Pack 1.
3. Restart your computer after the installation has finished.
4. Launch Business Plan Pro.

If the problem continues to persist, we will need to gather some additional information from your computer. Please take the steps in the following article to gather this information:
Palo Alto Diagnostic Utilities