The Installation Aborted message typically indicates that something has interfered with the installation of the Palo Alto Software Application Manager 8.2 component of our software. This type of installation problem is normally caused by some other application running in Windows during the installation of our program. Take the following steps to temporarily restart the computer into a "clean boot" of Windows to properly complete the installation of Business Plan Pro 2006:

Download the latest installer:

1. Go to the download area of our web site:
   http://www.paloalto.com/sw
2. Enter the product information requested and click Go.
3. Download the installer for your software. When prompted, choose to save the file to disk and direct the file to the Desktop of your computer.

Remove the current installation

1. Close any open programs.
2. Click Start, Settings, Control Panel then
3. Double click Add/Remove Programs.
4. Select Business Plan Pro and click Remove.
5. Click Application Manager(or Palo Alto Software's Application Manager) then click Remove.
6. Once finished, restart the PC.

How to perform a Clean boot in Windows: The steps required to "Clean Boot" Windows will vary depending upon the version of Windows:

• Windows 98 or ME:

1. Click on Start and then Run.
2. Type in the following command and click OK:
   MSCONFIG
3. On the General tab, click Selective Startup.
4. Un-check the Load Startup items box.
5. Click OK, and then click Restart to restart your computer.

• Windows XP: Note: You must be logged on as an administrator or a member of the Administrators group to follow these steps. If your computer is connected to a network, network policy settings may also prevent you from follow these steps and you will need to contact your IT Department for assistance.

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Diagnostic Startup.
3. On the Services tab, click the word Service at the top of the list to alphabetize the services, then locate and check the box for Windows Installer.
4. Click OK, and then click Restart to restart your computer.
5. Once the computer has restarted, click OK to the message which appears and then Cancel to the System Configuration Utility.

• Windows NT or 2000:

If you are using Windows NT4.0 or 2000, you will be unable to 'Clean Boot' your operating system. In this situation you should restart your computer and use the Windows Task Manager to close down any background applications.

Clear the Windows Temp files and install the software:

1. Clear the Windows Temp files:
   1. Click on Start, then Run, type the following command into the Open: box and click OK.
      %TEMP%
   2. Click on Edit and then choose Select all
   3. Press Delete to delete all of the temporary files in the directory
2. Next, double click on the bp2enu.exe file to install the Business Plan Pro 2006 software. Note: If you no longer have the bp2enu.exe file, it can be downloaded from the Software Downloads area of our Web site.
3. Follow the instructions provided to complete the installation.

Once this is done, return to the MSCONFIG utility and select the Normal Startup option, then reply to this message and let us know if either of these options allowed you to successfully install the Business Plan Pro 2006 software on this computer.

If the error continues to persist, we will need to gather some additional information about what is causing the installation to abort on your computer. Please take the following steps to gather and send the the additional information:

If the problem with the installation of the software persists, we will need you to send us an email message attaching the two Log files (AppData.log and AppMan.log) which will be created in the C:\PAS\ folder by the downloaded installer. We will forward this information along to our Installation Developer and he will determine the cause of the problem for you.