How to make your Palo Alto Software recognize Adobe Reader 6.0 or 7.0

Question:

When installing the program I get a message that Adobe Acrobat 4.0 or higher is required. I have Adobe Reader 6.0 (or 7.0) installed, how do I get the Palo Alto Software to recognize this?

Answer:

This problem is encountered when the information used to detect Adobe's software on the computer is missing from the Windows Registry. This can be caused by:

  • Changes that Adobe made with Reader 6.0 or higher, older versions of our software may not recognize this version of the Adobe Reader software due to these changes. or
  • If you have removed an earlier version of Adobe's software after installing the newer version, the registry information may have been removed.

Take the following steps to get our installer to recognize that Adobe Reader is installed o­n your system:

  1. Download the appropriate registry file for your computer.
    Windows 95, 98, ME
    Acrobat for 9x systems
    Windows 2000, XP
    Acrobat for NT systems
    Windows NT 4.0
    Acrobat for NT 4.0
  2. When prompted, choose to save the file to the desktop of your computer.
  3. After the download has completed, close any active programs* o­n the computer and then double click the file to merge the information into your system's registry files.
  4. Restart your computer, close any active programs* and then install your Palo Alto Software program.
    Note: If you are using a 3rd party Web browser such as Firefox or Netscape, you may need to right click o­n the file and choose Save Target as or Save Link as to properly download the file.